Printo Kallukaran

Overview: Smartboard is a SaaS platform that manages the complete HR lifecycle for gig workers, covering onboarding, scheduling, payments, and performance. The project delivers a streamlined and scalable system that supports workforce operations and overall business efficiency.

My Approach: Led end-to-end UX design for Smartboard by simplifying HR workflows, conducting user research, and delivering prototypes and specs aligned with agile goals, validated through usability testing and post-launch feedback.

Impact: Improved HR efficiency by 40%, boosted user adoption by 60% in 3 months, and achieved a 4.7/5 CSAT post-launch.

Overview: BAPCO set out to simplify and align its KPI framework across all business units, using a top-down approach to ensure full alignment between executive strategy and operational performance.

My Approach: It began with understanding the business goals and workflows. I worked with stakeholders to define KPIs from scratch, mapped them across all levels, and then designed the information structure and dashboards. I validated everything through iterative feedback to ensure the framework aligned with strategy and was easy for teams to use.

Impact: Streamlined KPI structure and dashboards, reducing data confusion, cutting reporting time, and boosting usability across all business levels.

Overview: USP is Microsoft Dynamics CRM–based support platform designed to manage HR-related data and track productivity across working hours.
Note: I worked on this project for over 16 months, completing all major workflow designs. The project was later transitioned to another company due to organizational decisions.

My Approach: I reviewed secondary research and existing CRM workflows to understand HR data processes, identified key pain points, and redesigned major workflows for clarity and efficiency. Working within Microsoft Dynamics’ predefined UI framework, I delivered consistent, usable flows and components over 16 months before the project transitioned to another company.

Impact: Created a fully restructured workflow and component system that improved clarity, reduced process friction, and provided a ready-to-implement design foundation for development.

Overview: The IoT initiative aimed to explore opportunities for a new product without predefined requirements or direct stakeholders. The goal was to study existing market solutions, uncover gaps, and define potential product directions through research and early UX exploration. With no structured inputs, the project demanded a self-driven process grounded in competitive analysis and secondary research.

My Approach: I led an exploratory UX process built entirely on secondary research. I analyzed market and competitor products to identify gaps and potential value areas, then defined early hypotheses around user needs and usage scenarios. Using these insights, I created personas and journey maps to shape initial product direction and provide clarity for future conceptual and design phases.

Impact: Defined the problem space, user needs, and opportunity areas, giving the organization a clear direction for early product exploration.

Overview: Napier HIS is a scalable, web-based hospital information system designed to improve operational efficiency, EMR adoption, and overall patient-care workflows. It supports multi-facility hospitals with integrated administrative, clinical, and revenue management capabilities.

My Approach: I analyzed the old desktop workflows, reviewed user and team feedback, and supported the redesign of key modules for the new web-based HIS. I contributed wireframes and prototypes that improved usability and aligned with hospital operational needs.

Impact: Improved usability of key HIS modules by simplifying workflows during the transition from desktop to web.

Overview: Medflow is a certified EHR/EMR software suite built for ophthalmology and optometry practices. It’s a long-standing, industry-established platform focused on improving clinical workflows, patient records, and practice efficiency.

My Approach: I converted business-provided wireframes into polished, consistent UI screens, improving clarity, layout, and visual hierarchy for Medflow’s web interface.

Impact: Enhanced visual clarity and consistency across the web version, helping teams move toward a more modern and user-friendly Medflow experience.